General FAQs

• Booking A Flight

  How to book flights

  1.     Enter your departure city, arrival destination, and travel dates and search.
  2.     Select the flight option most suited to your schedule and budget.
  3.     Insert the correct passenger details according to passport / ID book.
  4.     Opt to purchase rebookable flights, baggage or travel insurance.
  5.     Select your preferred payment method.
  6.     Once payment is received, you will receive booking confirmation via email.

   

  How do I retrieve my flight ticket?

  Once you have made payment, you will receive an e-ticket via email which your booking reference number.

  Are prices different if I book early?

  Flight prices tend to increase one to two weeks before departure, so time is of the essence. During holiday and peak seasons, it is advisable to book your airfares six weeks in advance to avoid any unnecessary cost. When booking international flights, to avoid disappointment, it’s best to book flights even earlier, up to 6 months in advance. Airlines also lower the flight prices during months where destinations see a lower volume of visitors.

  When do I know that my booking is confirmed?

  Once you have booked and made payments, you will receive your booking confirmation via email with your e-ticket. Final confirmation is in the form of your e-ticket.

  What is the difference between a direct flight, a non-stop flight and a flight with a connection?

  A connecting flight means that you have to leave the aircraft to get to another aircraft until you reach your destination. The non-stop flight takes you to your destination with no stops along the way. Direct flights, will also take you to your destination, but you can stop elsewhere without leaving the aircraft.

  Do I have enough connection time between my flights?

  Any connections provided through our booking portal, are guaranteed to supply you with enough time to connect from one flight to another.
  Distances between gates fluctuate vastly from airport to airport. Arriving at the gates on time is your responsibility.
  But wait what if you booked separate tickets?
  Then the airline will not warranty that the connection times are sufficient, or that you will be taken care off in the case of the delay.

  How do I add additional baggage to my booking?

  You can do this directly on your airlines websites by using your airline/check in reference displayed on your e-ticket.

  Where can I put in my frequent flyer number?

  To add your regular flyer quantity to your booking, please contact us or send through an email with your booking reference to [email protected].

  What amount of luggage can I take on my flight?

  Always check your ticket and check in with the airline if you are not sure. The rules always differ between destinations and airlines. Your confirmation email should offer you more information on the amount of luggage you can bring.

  Can you assist me with visa information?

  Unfortunately, we do not assist with visa information or acquiring your visa. Please consult directly with the correct consulate of your destination for more information.

• Products

  WHAT PRODUCTS DO YOU HAVE?

  • Comprehensive International Travel Insurance: Protect your travels for South African residents who are under 70 years of age (inclusive). This will cover you for trip interruptions, delays, medical expenses, accidents, loss or theft of baggage and much more!
  • Cancellation Refund: If you need to make changes to your trip or perhaps need a cancellation for any reason, this product will allow you a full refund of airfare and taxes for requests up to 48 hours prior to departure. Please note that this product does not cover liquidation, hotel or car reservations or airline cancellation and processing time of your refund can take 6-8 weeks to reflect.
  • Airline Liquidation Protection: If the airline that you are traveling with gets liquidated prior to departure, this product will give you a full refund on airfare and taxes
  • Domestic Baggage Insurance: We have partnered with Blue Ribbon Bags to find and expedite the return of your lost or delayed baggage. This is insured for 96 hours from the time you land. USD1000 will be paid out to you should we not find your lost or delayed baggage from the time you arrive at your destination.
  • Medical Cancellation Refund: With this product, you will receive a full refund of your taxes and airfare in the event of abrupt illness, hospitalization or death of a close relative or yourself before your departure.
  • Priority Assistance: If you purchase this product, we will guarantee full support within 8 hours of contact with one of our talented agents through a dedicated email address
• Useful Information

  What time do I check in before traveling?

  • International travel: 2 hours before departure
  • Domestic travel: 1 hour before departure
  • Any flights to/from the USA: 3 hours before departure is recommended
• Booking Flexi-Tickets

  How to book flights with flexible dates

  1. Enter your departure city, arrival destination, and travel dates and search.
  2. Select the flight option most suited to your schedule and budget.
  3. Insert the correct passenger details according to passport / ID book.
  4. Select the “Rebookable Flight” option and any other travel products.
  5. Select your preferred payment method.
  6. Once payment is received, you will receive booking confirmation via email.